Anyone involved in sales wishing to improve their call to sale ratio or generate extra revenue from existing customers.
This programme will develop structured sales skills and techniques required to be successful in a busy sales environment and focus on the creative skills needed to generate extra revenue from new and existing customers.
We will explore the sales process in depth, with a thorough examination of powerful and effective sales tools. Once the basic sales process has been refreshed and reinforced, we will address in depth skills that lie behind cold calling, canvassing for new business and selling big ticket accounts and multiple product packages enabling delegates to quickly achieve their sales objectives and to increase the average sale value they achieve.
- Probe / Match / Confirm
- The spoken word vs the unspoken meaning
- The balance of power
- Enthusiasm / Empathy