This module will teach you about what the term etiquette means, conflict and its impact on etiquette and how to overcome barriers to professional etiquette. These standards can help you alter and adapt how you interact, communicate and conduct yourself in the workplace. This will allow you to build better relationships resulting in increased collaboration, increased efficiency and better overall results.
This will benefit both employees and managers who want to build better relationships with their colleagues and improve their own behaviour within the workplace.