Managing Customer Complaints Online Training Course

• CPD Points : 1
• Video Duration : 30

This module will teach you how to deal with abusive or disgruntled customers, why customers may complain and why effective complaint handling is beneficial. By managing complaints effectively, the reputation and public perception of your organisation will be more positive, leading to better results within the workplace.

• Understanding Why Customers Complain
• Benefits of Effective Complaint Handling
• How to Effectively Handle a Complaint
• Step by Step: Responding to an Abusive Customer

This module is suitable for customer-facing employees who are responsible for dealing with customer complaints, allowing them to perform more effectively.

• WCAG 2.2 Compliant
• Written transcript of everything on screen
• Writing on screen
• Spoken narration throughout lessons
• Clear module navigation
• Ever-evolving and up-to-date content