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Choosing the course that's right for you.
Course Category: Leadership & Management
Managing Conversations to Achieve Positive Outcomes Training Course
Who Would Benefit
This session will help Team Leaders and Line Managers to manage the performance, behaviour and attendance of their team assertively and develop a proactive style of line management to support an effective culture of workforce wellbeing.
Course Description
- Defining expectations of performance, behaviour and attendance
- The value of a consistent approach
- A balance between developmental and positive feedback
- Assertive and effective communication
- Managing the conversation effectively
- Managing escalating behaviours to achieve the win-win
- Practice and observation
- Defining expectations for change
- Monitoring progress to secure improvement
- CPD Points: 6
- Training Course Category: Management & Leadership
- Training Course Duration:1 day
- Training Course Location: Virtual, online or classroom-based
Learning Outcomes
- Identify their expectations of performance, behaviour and attendance
- Consider the impact of their workforce culture on tackling performance, behaviour and attendance issues effectively
- Develop an assertive and effective style of communication
- Manage difficult conversations to achieve positive outcomes
- Feel confident to manage escalating behaviours
- Practice their skills and observe the skills and approach of their colleagues
- Share their experiences in relation to tackling performance, behaviour and attendance issues with their teams
- Assertively define their expectations for change and monitor progress to secure improvements
The Programme Includes:
- Your role in creating a supportive, open and positive environment
- Why are people reluctant to speak up
- Understanding different personality types
- Dealing with conflict & difficult situations
- Preparation/ starting the conversation
- Powerful questions /active listening encourages people to open up
- Confidentiality, Privacy and Trust
- Sign-posting to support and resources – internal and external
- Building a plan /reviewing progress
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