Powerful Communication Skills Healthcare Training Course

Who Would Benefit

For those possessing a sound knowledge of good communication skills wishing to gain a deeper understanding of the subtle nuances of the communication process.

Course Description

The delegate will learn the essential skills of communicating successfully with others from all walks of life. The content will explore several methods of improving the way you interact with others and other personality-based concepts with the aim of improving a professional ‘communicators’ impact. Although deeply practical in its nature, the focus will be on becoming more self-aware and will examine in great detail areas such as Emotional Intelligence and Neuro-Linguistic Programming (NLP) and how they can add genuine value to working relationships.

CPD Points: 12
Training Course Category: Healthcare
Recommended No. of Days: 2
Training Course Location: To be determined by Client

Learning Outcomes

Build better relationships using EI by being more self-aware
Explain and apply NLP techniques for better communication
Demonstrate the importance and power of ‘words’
Use various communication channels in communicating assertively and positively
Manage conflict resolution successfully

The Programme Includes:

Day One:

Welcome, introduction & review personal objectives
Defining self-awareness – how much do we really see?
Enhancing self-awareness and ability to manage yourself more effectively
Your relationship with others – what works/what doesn’t
Who do we want to influence and why?
Assertive vs aggressive behaviour
Becoming aware of personal emotional intelligence ‘blind spots’
Apply ‘Emotional Intelligence’ skills to motivate and empower others
Solve pressing problems more easily, quickly and effectively
Understand why personal fears and mood swings materialise
Build strong, open and honest relationships

Day Two:

Why do we build rapport quickly with some and not others?
What is NLP? What it can be used for?
NLP as a powerful communication tool / How we measure successful communication
How to look for tangible results when communicating (not just impressions)
Communication channels - Visual, Auditory and kinaesthetic types
Mirroring and pacing people
Understanding personal strategies
Matching & mismatching
Managing conflict - Turning conflict into empathy in challenging situations
Summary, review personal objectives & close