Managing Discipline & Grievance Healthcare Training Course

Who Would Benefit

Managers, team leaders and supervisors who are new to the role have received no formal tuition or are in need of a refresher on the subject.

Course Description

Delegates will learn the essentials of managing the discipline and grievance procedure. This course is designed to help managers to deal specifically with poor performance and managing discipline and will also help them to create an environment in which people perform effectively. In addition, managers will be taught to give and receive constructive feedback to ensure positive working relationships are maintained and to handle performance problems correctly.

CPD Points: 6
Training Course Category: Healthcare
Recommended No. of Days: 1
Training Course Location: To be determined by Client

Learning Outcomes

At the end of this programme the delegate can:

• Explain how personalities differ
• Display an understanding of people behaviour
• Explain the disciplinary procedure and the essentials of employment law
• Demonstrate effective people management and communication skills
• Give an example of good decision making/judgement

The Programme Includes:

The responsibilities of the supervisor/manager

The consequences of ignorance
Identifying performance problems and conflict
Detecting the early signs & specific issues
Formal and informal monitoring/control system
Setting clear objectives
Support to improve performance
The discipline & grievance procedure
How to manage it correctly
Influencing work rate
Dealing with performance problems
Formal & informal disciplinary processes
Employment legislation
The scope of the law & applying the law
The employee's rights
The employer's rights
The cost of dismissal to the individual and the company