Choosing the course that's right for you.
Managing Challenging Conversations
For those who face having challenging conversations, with colleagues, peers and team members who want to improve their skills in one-to-one interactions at work – particularly around
performance, conduct or communication issues.
Many line managers go into difficult conversations with very good intentions but often make the mistake of prolonging or intensifying the problem rather than restricting or resolving it. Knowing when to expand a conversation – by seeking clarification and gaining understanding – and when to restrict it – in terms of deciding what happens next – can often only be learned through experience. The good news is that there are some very practical steps you can take to help you handle these conversations better and, where possible, get the right outcome for you, the employee and the organisation.
- CPD Points: 6
- Training Course Category: Healthcare
- Recommended No. of Days: 1
- Training Course Location: To be determined by Client
- Be fully prepared to set the right tone
- Confidently prepare and check the evidence
- Ask for an explanation – listen and note responses
- Agree with a way forward
- Monitor and check on progress
- Face the problem
- Am I the right person?
- The ‘now or never’ moment
- It’s difficult, but why?
- Prepare
- What do you know?
- Check your policies and procedures
- Communicating clearly and effectively
- Staying in control
- Follow the steps/ procedures
A number of scenarios will be used as case studies.
