Giving Constructive Feedback Healthcare Training Course

Who Would Benefit

All managers and supervisors who handle appraisals or managing teams will benefit from this training course. Whether they are new to managing people or have been in the role for some time, but need to focus on providing clearer, more effective and constructive feedback that will build levels of high performance.

Course Description

In a demanding environment, it is vital that managers and supervisors can effectively assess and monitor the performance of their teams. This process requires the skill of giving feedback effectively, to be well honed. This programme is designed to address how to give constructive feedback to enhance team and individual performance and to make the most of your appraisals for both the appraisee and the appraiser.

CPD Points: 6
Training Course Category: Healthcare
Training Course Duration: 1
Training Course Location: Virtual, online or classroom-based

Learning Outcomes

Give powerful and accurate feedback which has real value
Employ effective questioning techniques & listening skills
Demonstrate use of counselling techniques
Improve levels of impact & influencing skills
Understanding team and individual behaviour

The Programme Includes:

What do we understand ‘Feedback’ to mean?
Feedback or criticism?
Understanding criteria for success
Assessing and measuring good / poor performance
10 Rules for giving Feedback
Receiving criticism
Valid criticism / Avoiding the same mistakes
Invalid criticism / Asking for specific details that challenge assumptions
Giving criticism constructively
What is the essence of criticism?
Appropriate / specific / constructive / honest
Dealing with difficult behaviour and conflict
Handling manipulation
Gaining agreement
Confirming understanding
Influencing skills and comparing assertiveness & aggression