Advanced Communications in the NHS

Who Would Benefit

As a practitioner or someone looking for advanced communications skills for doctors, you need more than opportunities to simply acquire a set of communication skills, approaches or values. You need to be supported to continually improve and integrate desired communication behaviours into your daily practice. This site offers some tools, information and resources to help you to do this. Being able to determine when and where to use communication is vital and will thoroughly prepare any practitioner for their busy daily challenges.

Course Description

The main aim of this course will be to help delegates improve their communication skills and provide advanced communication skills for Doctors, both individually and within their team across the NHS. Delegates will also explore in great detail and gain an understanding of the benefits of communicating effectively and the principles of effective communication.

They will be able to state the possible barriers to communication and ways of overcoming them and develop skills in subtle areas of conscious and subconscious communication. They will also cover the causes and consequences of misunderstandings and conflict.

CPD Points: 6
Training Course Category: Healthcare
Recommended No. of Days: 1 day
Training Course Location: To be determined by Client

Learning Outcomes

Explain barriers to communication
How to spot them and overcome them
Display excellent listening skills
Display excellent questioning skills
Become skilled in influencing & assertiveness
Know who to influence and why
Build rapport easily
Understand why you 'click' with some people and not with others
Demonstrate non-verbal communication skills
Looking for multiple signals
How to interpret body language accurately

The Programme Includes:

Barriers to communication
Selecting the correct method of communication
Understanding different personalities
Questioning & listening skills
Non -verbal forms of communication and behaviour
Building rapport and why it breaks down
Influencing & assertiveness
Hints and tips on the art of persuasion
Review personal objectives

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What type of training are you looking for?

In-house
Open Course
e-Learning

Where would your training take place?

Additional Information

Good communication is critical to good healthcare. Countless official reports and plans have opened with a sentence much like the one you have just read. Clinicians and patients alike now believe that excellent communication improves the prospects of patients and enriches the quality of life for those whose prognosis is terminal. This is common ground. The NHS and government ministers have repeatedly expressed such sentiments over the last three decades. We have, mercifully, moved on from the era where the doctor’s authority was unquestioned and the patient was in thrall to the medic’s expertise. We live at a time of informed choice. And yet, we also know that deep-seated problems remain. Patients tell us as much in surveys.

Progress has unquestionably been made. The medical profession and those who lead the NHS regarding the acquisition and practice of better communication skills as desirable. But when push comes to shove, other things seem to matter more. Advanced communication skills are a ‘soft skill’ (a term pregnant with a hidden meaning). Nobody would claim the problem has been solved. What we have lacked is the will to stay the course in driving through the cultural change. And there is evidence to suggest that patients’ expectations are rising: many are seeking participation in decision-making, not just a better-informed dialogue with doctors.

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