Interpersonal Skills for Personal Development

Who Would Benefit

For leaders who are required to build interpersonal skills, empathy, verbal and non-verbal communication and want to be engaging and in a clear understandable manner based on core ethics and values.

Course Description

This workshop reviews current thinking on empathy, looking at practical ways to enhance understanding of others’ feelings and perspectives. Non-verbal signals will be explored to gain information about other people’s emotions, feelings and behaviour.

Active listening is an important component and the workshop will look at a number of techniques to improve listening to communicate at deep levels to win hearts and minds.

CPD Points:6
Course Category: Personal Development
Recommended No. of Days:1
Course Location: To be determined by Client

Learning Outcomes

Understand empathy and ways to build rapport quickly
Employ advanced communication skills techniques
Use skills to build relationships on a one-to-one basis, in small groups and in large teams
Determine how values and ethics drive social and corporate responsibility
Develop personal presence and impact

The Programme Includes:

Welcome & Course Introduction
Review personal objectives
Awareness of others
Observed behaviour / reading body language
Empathy - supporting others
Levels of communication
Active listening
Mapping minds
Mapping hearts
Ethics and Social Corporate Responsibility
Personal Action Plan
Review Personal Objectives

Step 1

Step 2

Step 3

Step 4

What type of training are you looking for?

In-house
Open Course / Academy
e-Learning

Where would your training take place?

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