Effective Communication Skills Training Course

Who Would Benefit

The Effective Communication Skills training course is for all employees wishing to improve their learning and interactions with others.

Course Description

Delegates will learn the value of powerful communication in a variety of scenarios. The main aim of this course will be to help delegates improve their learning and communication skills both individually and within their team. The content will also explore in great detail, how to gain an understanding of the benefits of effective communication, the principles of improved relationships and communicating with confidence.

They will be able to state the barriers to communication and ways of overcoming them.

CPD Points: 12
Training Course Category: Personal Development
Recommended No. of Days: 2 days
Training Course Location: To be determined by Client

Learning Outcomes

At the end of this training course the delegate can:

• Explain and understand communication channels
• Distinguish situational communication styles
• Demonstrate how to build rapport quickly and easily
• Show how to understand and adapt their presentation style
• Display use of powerful language

The Programme Includes:

Barriers to communication & why communication fails
Selecting the correct method of communication
Understanding different personalities
Adapting your communication style - Questioning/listening skills
Promoting a two-way conversation - The power of language
Non-verbal forms of communication and behaviour
Eye contact/body language
Building rapport and why it breaks down
Influencing & assertiveness & assertive vs. aggressive
Influencing skills and body language
Dealing with difficult situations/people & Managing conflict
Handling manipulation - Hints and tips on the art of persuasion